City Utilities of Springfield, Missouri chose hdesigngroup to design a new transfer facility to accommodate the expanding needs of transit riders, with a style upgrade to emulate the downtown area’s emerging modern look. Most importantly, the new structure would have to deliver a safe and efficient environment for customers and employees.

Functional improvements concentrated on these areas: accessibility for universal needs and disabilities; ticketing kiosks; City Utilities payment kiosk; large-screen televisions for displaying route information, weather, and news updates; Wi-Fi accessibility; bike-repair station and bike lockers; driver’s lounge; public USB charging stations; indoor and outdoor seating; and multiple platform bays equipped with technology for displaying route information—all coinciding with the introduction of updated bus routes around the city.